Shipping & Returns
Shipping Policy
1. Processing Time
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Orders are processed within 1–3 business days after payment confirmation.
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Orders placed on weekends or holidays are processed on the next business day.
2. Shipping Methods & Delivery Times
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We offer standard and (where available) express shipping.
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Estimated delivery times and costs are displayed at checkout and may vary by destination.
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Delivery times are estimates only and may be affected by carrier delays, customs, or unforeseen events.
3. Shipping Areas
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Home Haven currently ships to the locations indicated at checkout.
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Orders placed with an address outside our service area may be cancelled and refunded.
4. Order Tracking
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Once your order has shipped, you will receive a confirmation email with tracking information (where available).
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Tracking updates are managed by the carrier and may take up to 24–48 hours to appear.
5. Shipping Address & Failed Delivery
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Customers are responsible for providing a complete and accurate shipping address.
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Home Haven is not liable for orders delayed or lost due to incorrect or incomplete addresses.
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If an order is returned to us due to failed delivery, additional shipping charges may apply for reshipment.
6. Damaged or Missing Items
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Please inspect your order upon delivery.
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If your order arrives damaged or with missing items, contact us within 7 days of delivery with your order number and photos of the package and products.
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We will review your claim and, where applicable, arrange a replacement or other appropriate solution.
7. Customs, Duties & Taxes (if applicable)
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For international orders, customers are responsible for any customs fees, duties, taxes, or import charges imposed by the destination country.
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Home Haven is not responsible for delays caused by customs.
8. Changes to This Policy
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Home Haven reserves the right to update this Shipping Policy at any time.
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Any changes will be effective upon posting on this website.
Return & Exchange Policy
1. Eligibility for Returns & Exchanges
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We accept returns and exchanges on most new, unused items within 30 days of delivery.
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Items must be in their original condition, unused, unwashed, and with all original packaging, tags, and accessories.
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Proof of purchase (order number or receipt) is required.
2. Non-Returnable Items
For hygiene and safety reasons, certain items may be final sale, including but not limited to:
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Personalized or custom-made items
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Clearance or final sale products (clearly marked as such at purchase)
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Opened bedding, pillows, or similar items where hygiene is a concern
3. Return Process
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To request a return, contact us with your order number and details of the item(s) you wish to return.
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If your return is approved, we will provide instructions on how and where to send the item.
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Items sent back without prior authorization may not be accepted.
4. Return Shipping Costs
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Unless the return is due to our error (wrong item received, defective product, etc.), customers are responsible for return shipping costs.
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Shipping charges paid at checkout are non-refundable unless otherwise required by law.
5. Refunds
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Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
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Approved refunds will be issued to your original method of payment within a reasonable timeframe.
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Refund processing times may vary depending on your payment provider.
6. Exchanges
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Exchanges are subject to product availability.
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If the requested item is unavailable, we may issue a refund or store credit instead.
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In cases of defective or incorrect items, Home Haven will cover reasonable shipping costs for the exchange.
7. Damaged, Defective, or Incorrect Items
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Please inspect your order upon delivery.
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If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with your order number and photos of the issue.
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After verification, we will arrange a replacement, exchange, or refund as appropriate.
8. Late or Missing Refunds
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If you have not received a refund after our confirmation, first check with your bank or payment provider.
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Processing times can vary before a refund is officially posted.
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If you still have not received your refund after a reasonable period, please contact us for assistance.
9. Policy Changes
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Home Haven reserves the right to modify this Return & Exchange Policy at any time.
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Any changes will be effective upon posting on this website and will apply to future purchases.